Refund policy

Seven-day money-back guarantee for physical products

We want you to be happy with your purchase. If you are not satisfied with a physical product bought separately from a membership, contact us at info@eden-of-the-east.com within seven days of delivery and include your order number.

Under this additional guarantee, we will refund the amount you paid for the product. The original delivery charge is not refunded. For food-safety reasons, please do not send coffee back unless we ask you to. We may ask for photographs, the product batch details or other information reasonably needed to assess the request.

If the request concerns damaged, faulty, incorrect or missing goods, the sections below apply instead. The delivery-charge exclusion in this voluntary guarantee does not limit any delivery or return-cost remedy required by law.

30-day membership money-back guarantee

Every membership includes a 30-day money-back guarantee. Contact us within 30 days of purchase for a refund of the membership price paid. No reason is required, and you may keep any coffee supplied as the membership launch welcome.

The guarantee covers the membership price. The original delivery charge is not refunded unless required by law. A refund requested before an application is decided withdraws that application. If the application has already been approved, the membership and its benefits end when the refund is processed. For a Family or Family Life membership, the associated family benefits end at the same time.

To use this guarantee, email info@eden-of-the-east.com or telephone 03 9998 0450 within 30 days of purchase and provide the order number. We will return the approved refund to the original payment method and confirm when it has been processed. Bank and payment-provider processing times may apply.

This voluntary guarantee is additional to, and does not exclude, restrict or modify, any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Damaged, faulty or incorrect products

If a product arrives damaged, is faulty, is not as described or is not what you ordered, contact us as soon as practicable with your order number and, where possible, photographs. We will assess the issue and provide the remedy required by the Australian Consumer Law. Depending on the circumstances, this may be a replacement or refund at no additional cost to you, including reasonable return or delivery costs where the law requires it.

Missing deliveries

If your order has not arrived by the latest carrier estimate, contact us so we can investigate it with the carrier. If the order is confirmed lost or cannot be delivered, we will replace it or refund the affected order, including the delivery charge paid for that order.

Refund method and timing

Approved refunds are returned to the original payment method. Bank and payment-provider processing times may apply. We will confirm when the refund has been processed.

This policy does not exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.